That was the oven man

He was here for all of 5 minutes and told me that the heating element in the oven was broken, he needed to order a new part, and that it would have to come from Italy so would take at least a week. Luckily, it shouldn't cost more than about 175 euros, including labour and parts and today's visit. However, I knew the heating element was broken. If the oven doesn't heat up but the grill, microwave, and fan still work, it's a pretty safe assumption that that's the problem. I told the Whirlpool customer help line this when I phoned on Monday. So why couldn't they have ordered the part then?!? Instead, I am left breadless for another week (at least). Grrr.