While the old joke that the book about Dutch customer service is the shortest book ever still holds true, there are exceptions. On Monday, PJ placed an online order for a new computer to replace the iMac. As he was at home and I was at work (and the company didn't accept credit cards for orders over a certain amount -- I know!), PJ struggled somewhat with the online accept giro process. However, 20 minutes after placing the order, a nice chap phoned him up, pointed out the error, helped resolve it, and offered to send the invoice in English. Said computer was then delivered on Wednesday, less than 48 hours after the initial order was placed. Well played, Central Point, well played!
However, on telling a (Dutch) colleague this little story, he snarkily suggested that the company must have outsourced its call center to India or China; such service was too unDutch to be true. It is dreadful when old traditions die out, isn't it?
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