Restaurant review: Scarlett

Or should that be incandescent with suppressed rage? No, not me for once, but one of our companions at dinner last night. I'd booked a table for four at Scarlett, an Italian restaurant on the Harlemmerstraat. I've walked past it many times and admired the flower displays in the window -- admittedly not a great criteria for choosing a restaurant -- and last night presented the perfect opportunity to try it out. The reviews on the IENS site had been very positive...about the food. Service, not so much and with good reason. We turned up, had our coats grudgingly taken by the maitre d' (the only front-of-house staff) and sat at our table. And waited 15 minutes for the menus to arrive. This is not totally unusual in Dutch restaurants -- they're often waiting for the one or two English menus to return before handing them to us, but we can translate restaurant Dutch pretty fluently now. The menus arrived, we chose what we wanted, and then waited. And waited. And waited for someone to take our order.

Keep in mind, this was not a large restaurant. There were perhaps 18 customers last night, so even with just one waiter, it should have been fine. But no. Mr Slowcoach would go sit down at a table and chat to a couple of ladies there, admirably ignoring all the diners trying to catch his eye. After he took our order, he asked if we wanted wine, took his own sweet time bringing the wine list, took even longer to actually bring the wine we ordered, and then failed to open it. Seriously. He left it at our table and headed off for another chat for 10 minutes. At this point, Zjef went over to ask him to perform the task and was told "Time out, time out!" -- as if he'd requested something completely unreasonable.

The rest of the meal continued in the same vein, even down to forgetting to bring us the second bottle of wine we'd asked for -- but remembering to include it on the bill at the end. When we asked for forks to eat our main course with -- again, a not unreasonable request in a restaurant -- he told us to be patient. While our food was getting cold. If there's one thing that is guaranteed to send my blood pressure sky-high, it's people patronising me when I'm making a perfectly reasonable request and am just a teensy bit put out about the fact that something isn't right with the "experience" I'm paying for (c.f., the KLM check-in employee who was completely unapologetic when telling me that I'd been bumped from a flight because they'd overbooked it and that I shouldn't get upset with him because it wasn't HIS fault. Aargh!!! Where do they find these people!) I don't want or expect American-style rushed dining, but I would like to be able to eat a meal when it's put in front of me.

But, the food was fantastic. Very reasonably priced and absolutely delicious. I had salmon tempura with salad, two huge pieces of salmon beautifully cooked -- and only 7.50 euros. The pasta main wasn't quite as good but still very nice. All the other dishes on the table were highly praised. We paid 100 euros total for 4 starters, 4 main courses (including two of the more expensive ones), bread, a bottle of a decent Pinot Grigio, and a bottle of sparkling water. We couldn't face the agony of ordering dessert and coffee, but from what I saw going to other tables, both looked excellent -- when they arrived. However, the restaurant lost at least 50 euros of additional business from us -- and almost certainly from other tables, too -- and that makes it hard to recommend to anyone else.

Approach with caution -- and plenty of time on your hands.