I caught the train into Southampton today, partly because I enjoy train travel and partly because I hate circling the city centre looking for a parking space. As I handed my ticket over for inspection, I noticed that the guard's job title has changed: He/she's no longer a guard or a ticket inspector or even a customer service representative; no, he/she's a "revenue protection inspector".
Protecting revenues -- not customer safety nor the railway company's standards and reputation, but cold, hard cash. At least South-West Trains is NOW being overt about its priorities.
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