Monday, February 25, 2008

Now that's customer service

Off to the new house yesterday morning to take measurements, make sure we still it like it -- after all, it has been three months since we saw it, and it's always good to check that you're plunging into debt with good reason. Get into the car, turn the ignition, and ... nothing. Some pathetic sputters, but no signs of life. Which was odd, given that we've never had a problem before and it had worked just fine earlier in the week. So, I called the VW assistance line, and they had an RAC van to us within 20 minutes. On a Sunday. A lovely man checked everything, explained it was the battery -- apparently modern batteries work and work and work and then die abruptly -- drained the battery, and replaced it. An hour and 10 minutes after we first got in the car, we were on our way. Unbelievably good service that guarantees we'll sign up again in May when our free year runs out.

And yes, we did still like the house.

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